Last Updated: September 14, 2026
At Rushd Institute (“we,” “our,” or “us”), we are committed to delivering high-quality education in English language skills, Information Technology, and Business Management. We want you to be completely satisfied with your learning experience. This Refund Policy outlines the terms and conditions under which refunds and cancellations are processed for our digital courses and educational programs.
1. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on most self-paced online courses purchased directly through https://rushdinstitute.io/.
To be eligible for a full refund under this guarantee, you must meet all of the following criteria:
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Your refund request is submitted within 7 calendar days of your initial purchase date.
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You have viewed or completed less than 20% of the total course video lessons or module content.
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You have not downloaded any exclusive course materials, certificates of completion, or source code bundles.
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You have not previously requested or received a refund for the same course.
2. Non-Refundable Circumstances
Refunds will not be granted under the following conditions:
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Progress Limit Exceeded: If you have watched 20% or more of the course content or accessed exclusive course downloads.
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Certificate Issued: If you have already completed the course or claimed a verified Certificate of Completion.
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Expired Timeframe: If your refund request is submitted after the 7-day guarantee window has passed.
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Live Bootcamps & Mentorship Programs: For intensive live batch programs or 1-on-1 coaching sessions, payments are non-refundable once the batch or session officially commences, as seat allocations are strictly limited.
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Violation of Terms: If your account is suspended or terminated due to a violation of our Terms of Use (e.g., account sharing, abusive behavior, or intellectual property infringement).
3. How to Request a Refund
To request a refund, please follow these steps:
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Send an email to support@rushdinstitute.io with the subject line:
"Refund Request - [Your Order ID]". -
Include your Full Name, registered Email Address, Course Name, and receipt or proof of purchase.
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Provide a brief reason for your refund request to help us improve our course offerings.
Once your request is received, our support team will inspect your learning progress and notify you of the approval or rejection of your refund within 2 to 3 business days.
4. Refund Processing & Timelines
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Approved Refunds: If approved, your refund will be processed back to your original method of payment (e.g., Credit/Debit Card, Mobile Banking, or online payment gateway).
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Processing Duration: Refunds typically take 5 to 10 business days to reflect in your account, depending on your card issuer or payment gateway provider.
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Gateway Fees: Please note that minor non-refundable transaction or processing fees charged by payment providers may be deducted from the total refund amount where applicable by law.
5. Course Upgrades & Exchanging Courses
If you purchased the wrong course by mistake, you may request a course exchange within 7 days of purchase instead of a refund, provided you have not completed more than 10% of the original course. Any price difference between the two courses will either be billed or credited accordingly.
6. Policy Modifications
Rushd Institute reserves the right to modify or amend this Refund Policy at any time. Any revisions will be effective immediately upon posting to this page.
7. Contact Us
If you have any questions regarding our Refund & Cancellation Policy, please reach out to us:
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Website: https://rushdinstitute.io/
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Email: support@rushdinstitute.io / info@rushdinstitute.io
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Operations Office: Rushd Institute Operations Office
